The paper explores the impacts of technological development on actors involved in smart tourism destination supply chain, namely: destination factors, DMOs, hotels, and restaurants, transportations and intermediaries. The content analysis has been applied to analyse relevant full-length research papers published in leading tourism and hospitality journals in the last decade. Research findings support the conclusion that technological progress influences tourism destinations directly by influencing numerous business operations related to tourism resources management, tourism products integration and tourism destinations governance. The indirect impact reflects increased communication and cooperation between different stakeholders and destination planners which benefits the creation of integrated tourism product, local community, and sustainability of tourism development. By providing a holistic approach to the smart tourism phenomenon, and contributing to the understanding of the impact of the ICT on tourism destinations, this research presents a valuable contribution to the smart tourism literature.

Keywords: smart, tourism destinations, supply chain, information and communication technology, ICT, tourism, hospitality