Information and Communication Technologies in the Hospitality Industry: the Italian Case
by Rodolfo Baggio
This short paper analyzes the usage of Information and Communication Technologies (ICT) in the Italian hotel industry. A Delphi study has been conducted in order to identify the main activities that need a technological support and to set up ideal coverage and implementation priorities. This model has been checked by surveying a sample of Italian medium size hotels to evaluate their behaviour and their attitude towards ICTs.
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