University of Naples Parthenope, Italy
Maria Della Lucia
University of Trento, Italy
CO-CREATING VALUE IN DESTINATION MANAGEMENT LEVERING ON STAKEHOLDER ENGAGEMENT
Value co-creation – an established topic in management studies – it still in its infancy in tourism and hospitality research. This paper investigates value co-creation in destination managementby focusing on how DMOs create their destinations’ strategic approaches by levering onstakeholder engagement, both online and offline. Building upon a significant body of literature on value-co creation and stakeholder engagement in destination management, we provide a framework identifying four strategic DMO approaches in destination value co-creation. The evidence collected in four selected Italian regional DMOs shows that a combination of interactive digital platforms and offline stakeholder engagement defines a range of strategic approaches. The study provides new knowledge of destination value co-creation and suggests preliminary managerial implications, based on the lessons learned from the empirical analysis.
Keywords: Destination value co-creation, offline stakeholder engagement, online stakeholder engagement, destination strategic approaches, Italian regional destinations
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